Our Return Policy
Should you need to return an item to Schoch Harley Davidson,
you may do so within 30 days of receipt. You may return unused items in their
original condition with tags attached for an exchange or refund. Used items
cannot be accepted for exchange or refund. Shipping and handling fees are non-refundable.
To return an item(s), you must contact us at: 570-992-7500
Eastern Standard Time, ask for a return authorization or email us by clicking
here.
Once we have given you a return authorization:
1. To return an item(s), circle the item(s) on the packing
slip you are returning. Note your reason for return.
2. Indicate if you prefer a credit or exchange. If exchanging,
please let us know what you would like by noting the specific information about
the item(s). (size, color, style, quantity)
3. If shipping address has changed, please include the
proper address.
4. Pack and seal the item securely and include the packing
slip. We are not responsible for lost items, so please insure accordingly. All
packages must be prepaid - we cannot accept C.O.D.'s.
5. Address returns/exchanges to:
Schoch Harley Davidson
4300 Manor Drive
Stroudsburg, PA 18360
6. Please allow 30 days for your credit to appear on your
statement.
Privacy Notice
This site is owned and operated by Schoch Harley Davidson.
Your privacy on the Internet is of the utmost importance to us. We want to make
your experience online satisfying and safe. Because we gather certain types
of information about our users, we feel you should fully understand the terms
and conditions surrounding the capture and use of that information. This privacy
statement discloses what information we gather and how we use it. Definition
of the Information we gather and keeps track of.
We gather two types of information about users:
• Information that users provide through optional, voluntary
submissions. These are voluntary submissions to receive our electronic newsletters,
to shop and purchase our products, to email a friend about a product, and from
participation in polls and surveys.
• Information we gather through aggregated tracking information
derived mainly by tallying page views throughout our sites. This information
allows us to better tailor our content to readers needs and to help our advertisers
and sponsors better understand the demographics of our audience. Under no circumstances
do we divulge any information about an individual user to a third party.
We gather User Information in The Following Processes:
Optional Voluntary Information We offer the following free
services, which require some type of voluntary submission of personal information
by users:
1. Electronic newsletters (Dispatches) We will offer a
free electronic newsletter to users. We gather the email addresses of users
who voluntarily subscribe. Users may remove themselves from this mailing list
by following the link provided in every newsletter that points users to the
subscription management page. Users can also subscribe to the newsletters at
the time of registration.
2. "E-mail this to a friend" Service Our site users can
choose to electronically forward a link, page, or documents to someone else
by clicking "e-mail this to a friend". The user must provide their email address,
as well as that of the recipient. This information is used only in the case
of transmission errors and, of course, to let the recipient know who sent the
email. The information is not used for any other purpose.
3. Purchasing We offer products that can be purchased
by users by a few methods. There is a quick checkout or an account needs to
be created to complete a transaction. In addition, payment methods will need
to be typed in which may include credit card information. We may use a system
to "tag" users after they have created an account, so they can send further
information about specific products. This tag is not correlated with information
about individual users.
CHILDREN
Consistent with the Federal Children’s Online Privacy Protection
Act, we will never knowingly request personally identifiable information from
anyone under age without requesting parental consent.
USAGE TRACKING
We track user traffic patterns throughout all of our sites.
However, we do not correlate this information with data about individual users.
We do break down overall usage statistics according to a users domain name,
browser type, and MIME type by reading this information from the browser string
(information contained in every users browser). We sometimes track and catalogs
the search terms that users enter in our Search function, but this tracking
is never associated with individual users. We use tracking information to determine
which areas of our sites users like and don’t like based on traffic to those
areas. We do not track what individual users read, but rather how well each
page performs overall. This helps us continue to build a better service for
you.
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